1. Getting Started

How quickly can we get started?
As soon as you’re ready. Once we have Shopify partner access and your purchase orders, most clients are up and running in just a few days—not weeks.

Do I need to clean anything up before handing it over?
Nope. Come as you are. We work with what you’ve got, clean things up as we go, and build systems that get smarter over time.

Do you onboard our team?
We make it so simple, you might not need onboarding. But yes—if your team needs to understand what’s changing or how to shift roles, we’re here for it.

2. What We Do (and Don’t)

Do you just consult, or do you actually handle things?
We’re not here to drop strategy and disappear. We do the work. From PO uploads and vendor comms to clean data and inventory prep—we’re the brains and the backbone.

Do you replace team members?
Never. We free your team up to do the jobs they were actually hired for—selling, styling, building client relationships. We don’t replace people. We remove busywork.

Can you fix our messy data?
Fixing messy data is basically our love language. Give us chaos, and we’ll give you clarity.

Will I still feel in control?
More than ever. You’ll finally trust the data you’re making decisions from. Nothing leaves our hands without your visibility.

3. Tech & AI

Is Inventor-Ease powered by AI?
Yes—but not in a flashy, gimmicky way. We use AI where it truly adds value, like speeding up workflows and spotting patterns. We’re not selling hype. We’re preparing you for the real next chapter of retail.

Do I have to learn a new platform?
Nope. We work inside your existing tools (mostly Shopify + Stocky). No new dashboards. No new logins. No tech trauma.

Do you build custom automations?
If it makes sense, yes. But we’re not building just to build. We look for what helps your actual workflow and go from there.

I saw another tool that says it can automate all this. Why shouldn’t I just use that?
Tools can be helpful. But tools without human context = mess. We’re the context. The strategy. The custom fit. Plus, if we think a tool will help you? We’ll set it up and make sure it actually works.

4. Communication & Support

How do we communicate with your team?
We love Slack for quick updates, but we’ll match your vibe. Prefer email? Text? Good old-fashioned folders? We’re here to make it easy, not harder.

Will we have a dedicated point of contact?
Yes. You’ll have a real person who knows your business inside and out. Not a ticketing system. Not a chatbot.

Do you work evenings and weekends?
We keep retail hours in mind. During launches or heavy seasons, we’re flexible. We want this to feel like we’re already on your team.

5. Fit & Scale

Is our store or brand the right size for this?
We typically support retailers doing $400K+ in-store or $200K+ online annually, with a $40+ AOV. Brands should already be selling or prepping for in-person retail. That said, if you're close and you're growing—let's talk.

What if we scale fast?
That’s our favorite problem. We scale with you. We can expand your coverage, build out new workflows, or help train your team on how to keep up without burning out.

We’re a very particular brand. Can you handle that?
We’re a very particular service. So, yes.

6. Emergencies & Oddball Scenarios

What if we have an inventory emergency?
We move fast. If something breaks, gets delayed, or goes sideways—we jump in. No finger-pointing. Just solutions.

We have a complicated vendor. Can you help manage them?
Absolutely. We speak fluent vendor. We know how to follow up, nudge, escalate when needed, and keep the relationship strong.

This all sounds amazing. What's the catch?
No catch. Just really, really good systems.