Is It Even Convenient Anymore?

Rethinking Retail in the Age of Too Much

We’ve been trained to think that convenience means faster, cheaper, more. But if you’ve ever had four boxes show up at your doorstep just to return three, you already know: that’s not convenience—it’s chaos in slow motion.

We don’t need more stuff, faster. We need to get the right thing, sooner. And that’s where curated retail shines.

Wondering whether to offer store credit or refunds? This guide breaks down how to choose a return policy that fits your retail model, why clarity matters more than leniency, and how to communicate your policy with confidence. Includes updated insights on Shopify’s store credit tools, return rate data, and how in-person retail changes the rules.

It all begins with an idea.