FAQ
Straight answers about the work.
Purchase orders, switching from Stocky, Shopify, receiving, reporting, pricing, and the small details that decide whether a workflow actually holds up in a store.
01
Getting Started
5 answers
What kind of stores is this for?
Independent retailers who buy from a lot of brands: clothing stores, outdoor shops, home goods, kids stores, gift shops, and more. If you place orders across dozens of vendors and spend hours wrangling POs and spreadsheets, Invoe was built for you.
Do I need to be on Shopify?
Invoe connects with Shopify today, with more commerce connections coming. You can also work with portable, downloadable product data, so the work goes where you need it.
How long does setup take?
About five minutes. Install from the Shopify App Store, set your preferences, upload your first orders, and you are moving.
What does it cost?
Plans start at $79/month after the free trial. Starter includes 100 Shopify-ready products per month, Growth is $149/month with 250 products plus full vendor CRM, claims, and team activity, and Pro is $299/month with 500 products, unlimited locations, and white-glove onboarding.
Can I try Invoe before choosing a monthly plan?
Yes. Start free on Shopify with a 14-day trial so you can upload real orders, test the workflow, and see whether it fits before choosing a monthly plan.
02
Switching From Stocky
3 answers
Stocky is going away. Is Invoe a replacement?
For multi-vendor brick-and-mortar receiving, yes. Stocky and most inventory tools are built for forecasting a small, stable set of products. Invoe is built for the opposite shape: a constant flood of new product from many vendors that has to get in fast and accurately. That is the work Stocky leaves you doing by hand.
Can I bring my data over?
Yes, and that is the part Invoe is uniquely good at. The same engine that reads your vendor POs is the migration tool: bring your orders and product data in the formats you already have, and Invoe lays it out for review.
What does Invoe do that a forecasting tool does not?
It owns the messy middle between placing an order and selling it: capture, receiving, true landed cost, publishing to Shopify, and reporting on what is on its way. Forecasting tools start after the product is already in your system.
03
Purchase Orders
5 answers
How does it work?
Upload a PDF, photo, or spreadsheet from your order, or capture it from a wholesale site with the Send PO extension. Invoe reads the document, pulls available product images, and lays out the vendor, line items, quantities, costs, SKUs, and total. You review everything on cards and edit anything before saving. Nothing happens without your approval.
Does it work with Faire, NuORDER, and JOOR?
Yes. Download or print your order from any of those and upload it, or grab it with the Send PO extension. Invoe treats prices as wholesale costs, reads the brand as your vendor, and pulls product images wherever the source gives us something useful.
Why add another tool to my day?
Fair question. Most new tools mean more complexity. Invoe gives you one place to put every pending order the moment you place it, so buying stays organized and product moves toward selling faster.
Can I upload a photo of a paper order?
Yes. Photo, PDF, or spreadsheet all work. Clearer files read better, but the workflow is built for the real formats stores receive, including product images when they are available.
What if the order reads wrong?
Invoe stages the work for review. Your team edits products, quantities, costs, and vendor details before saving or publishing.
04
Receiving And Reporting
4 answers
Can it handle partial shipments?
Yes. Receive what arrived and the balance stays open on the same PO for later. No backorder child rows, no fragmentation.
Can my floor team receive in Shopify POS?
Yes. Open the order on a POS device, scan arrivals against the PO, and publish new products from the floor. It is the same workflow as receiving at a desk, and it syncs back to Invoe.
Can it help with short shipments or damaged items?
Yes. Shortages and damage are recorded with the PO so vendor follow-up has a clear record.
What can I report on?
Open orders and incoming value by vendor, receiving history, shortages, and true landed cost. Export any of it to CSV for your books.
05
Shopify And Catalogs
4 answers
Does Invoe publish directly to Shopify?
It prepares products for Shopify, and your team reviews first. Shopify will push almost anything live with few guardrails, so Invoe flags missing details before your team pushes products.
Will my team need Shopify seats?
No. Your team can prepare orders, receiving, and product data in Invoe without working inside Shopify admin. It also keeps Shopify more secure when seasonal or newer staff help out.
Can Invoe help my products show up in search?
Yes. It keeps product titles, descriptions, images, inventory, product types, and tags complete, so shoppers and search tools have better data to work with.
What if I do not sell online?
That is fine. Invoe still helps POS-only stores organize incoming inventory and prepare clean product data. If you want an online catalog later, it is ready.
06
Teams, Vendors, And Trust
4 answers
Can my whole team use it?
Yes. Invoe is not a tool only owners or managers can run. Buyers, receiving staff, seasonal help, and managers all get simple workflows with the right level of access.
Can Invoe track vendor terms and contacts?
Yes. Vendor CRM keeps contacts, notes, order history, terms, and follow-up tied to the orders your team already handles.
Is my data secure?
Yes. Your data is stored with row-level security so each store only sees its own orders, vendors, and products. PO documents are private. We do not share your data with other stores.
What if something needs a human?
Invoe is built around review moments, clear states when something looks off, and real human help when you need it. You always push the button.
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